FREQUENTLY ASKED QUESTIONS

Elder-Ride Transport Solutions

Elder-Ride Carewagon Transport provides high quality Ambulatory, Wheelchair and Group transportation services for non-driving clients of all ages, disabled citizens, clients who require a special level of assistance to easily get around and maintain an active and independent life.

We accept Texas Children Health Plan and Molina Healthcare insurance. For private and other insurance, we need a pre-authorization letter from your insurer to provide services.

The cost of non-emergency medical transport can vary depending on several factors. These factors may include the distance of the transportation, the type of vehicle used, and any additional services or accommodations needed. Contact us to get specific pricing details.

Our transportation services cover a wide range of areas within Houston, TX, and its neighboring cities. Whether you need transportation to downtown Houston, the Museum District, the Medical Center, or even the surrounding cities such as Katy, Sugarland, Cypress, The Woodlands, and Pearland, we’ve got you covered.

We advise clients to book rides at least 24 to 48 hours in advance to secure availability and ensure a smooth experience. By booking in advance, you increase the likelihood of securing your desired date, time. However, it’s important to note that last-minute bookings may also be accommodated based on availability. To guarantee your preferred arrangements, we suggest contacting us as soon as your plans are confirmed to secure your reservation.

 

Scheduling a ride with Elder-Ride is a simple process. You can schedule a ride by contacting us directly through our dedicated phone line or online booking platform. Our friendly staff will guide you through the scheduling process, where you can provide the necessary details such as the desired date, time, pickup location, destination, and any specific requirements.

 

Healthcare Organizations can easily schedule rides with us by utilizing our dedicated account and booking portal. We provide a streamlined process specifically designed for facilities to manage transportation arrangements efficiently.

Yes, caregivers or companions are welcome to accompany you on your ride. We understand the importance of having a support person during transportation, especially for medical appointments or other important journeys. When scheduling your ride, please let our team know that you would like to have a caregiver or companion accompany you.

Yes, We offer services to a variety of places and events beyond doctor’s offices or hospitals. Our transportation services are designed to cater to diverse needs and destinations. Whether you need transportation to social events, airports, shopping centers, family gatherings, or any other location, we are here to assist you. Simply let us know your desired destination when scheduling your ride, and we will work to accommodate your request.

No, we do not solely service healthcare organizations. While we do provide transportation services to healthcare facilities such as hospitals, clinics, and doctor’s offices, our services extend beyond the healthcare sector. We cater to a wide range of individuals and organizations, including businesses, schools, government agencies, community organizations, and individuals seeking transportation for various purposes. Whether it’s for medical appointments, work-related travel, social events, airport transfers, or any other transportation needs, we are committed to serving a diverse clientele.

We offer multiple payment options to make the process convenient for our customers. You can pay for our services using various methods, including credit or debit cards. When scheduling your ride, our team will provide you with information on the available payment options.

 

Healthcare organizations can pay for our services through different payment methods tailored to their needs. We offer flexible billing options to accommodate the requirements of healthcare organizations. We establish billing accounts for healthcare organizations, allowing them to conveniently pay for transportation services rendered. If you represent a healthcare organization and would like to discuss payment options or set up a billing account, please contact our dedicated team, and they will assist you in the process.

We have a cancellation and change policy in place to ensure efficient scheduling and fair service to all our customers. If you need to cancel or make changes to your reservation, we kindly request a notice of at least 24 hours in advance. In such cases, there will be no charges incurred for the cancellation or changes made. However, for same-day cancellations or changes, the cost will be equivalent to the amount of a one-way trip. We strive to be flexible and understanding of unexpected circumstances, but same-day cancellations or changes often result in disruptions to our scheduling and availability. To cancel or make changes to your reservation, please contact our customer support team directly, and they will assist you further and provide any necessary information regarding fees or refunds, as applicable.